Policies
Booking Policies
Please review these policies before you book an appointment.
Deposits and payments
- All appointments require a $25 nonrefundable deposit.
- The deposit is applied toward the booked service.
- Prices are listed but may vary in some circumstances.
- Zelle and cash are preferred.
- Major credit and debit cards are accepted.
- Deposits and payments are handled through Acuity.
Booking services and add-ons
- Every service needed must be booked in advance, including relaxers, trims and added tracks.
- Most add-ons cannot be added after the scheduled appointment begins.
- Permanent color is available only to established clients.
- Appointments booked outside the online system may carry an additional fee.
Rescheduling and cancellations
- Appointments may be rescheduled when the change is made at least 48 hours in advance.
- Clients must reschedule or cancel through their original booking confirmation.
- Availability for a new date is not guaranteed because appointments fill quickly.
No-call/no-show policy
- A no-call/no-show or missed appointment may result in a charge equal to 60% of the booked service.
- No-call/no-show clients will be blocked from future bookings.
Arrival and late policy
- Clients do not need to arrive early.
- A 10-minute grace period is provided.
- After 10 minutes, a $10 late fee is added.
- Being 30 minutes late may result in automatic rescheduling.
Guests and children
- No children or additional guests are allowed.
Health
- Clients should reschedule if they feel ill or have been exposed to COVID-19.
- The goal is to protect the health of clients and staff.
Extensions
- Extension removal is available only for extensions installed by T. Ross Hair & Co.
Parking
- Parking is currently free because the meters are not functioning.
Questions? Contact us.